FAQs

Frequently Asked Questions


Yes! From cute bunnies to pet birds - we can do it all! 

 

Yes! We provide a digital preview of your design before printing to ensure everything looks perfect. You’ll have the opportunity to review and approve it before we proceed with production. If any adjustments are needed, just let us know, and we’ll make them for you! 😊

 

Yes! We can print multiple horses on your custom product. Riders/humans are welcome to also be in the picture with your horse. If you'd like to include more than one horse, please email us at info@printmyhorse.com with the pictures and any customization details. We’ll be happy to assist you! 🐴✨

 

Once you approve your artwork, we begin the printing process right away, so changes are not possible after you approve your artwork. 

  

 

✔️ Good Lighting – Take the photo in a well-lit area, preferably with natural light and no filters.
✔️ Clear & Well-Framed – For headshots, a close-up, head-on photo works best. For full-body images, ensure the entire horse (ears, legs, etc.) is visible and not obstructed.
✔️ Sharp & Straight-On – Avoid blurry, overhead, or heavily shadowed photos for the best print quality.

If you're unsure, feel free to email us your photo at info@printmyhorse.com, and we'll be happy to check it for you! 😊

  

RETURNS 

 

Since all of our products are custom-made just for you, we do not accept returns once you have approved the artwork. We take great care to ensure your design is exactly as you want it before printing.  Remember, we offer artwork previews and unlimited revisions so you can make sure you're 100% happy with your artwork before printing!

 

You can cancel your order as long as the artwork has not been approved. Once artwork approval is given, we begin production, and cancellations are no longer possible. If you need to cancel, please contact us as soon as possible at info@printmyhorse.com, and we’ll do our best to assist you!


While it's rare, occasionally your item may get damaged in shipment. Please contact us within 48 hours of receiving your order and we will work fast to get a replacement. Please provide photos of the damage in your first email so we may help you faster.

 

SHIPPING

 

Yes! Once your order has shipped, you will receive a tracking number so you can easily follow its journey to you. If you have any questions about your shipment, feel free to reach out to us at info@printmyhorse.com

 

Shipping starts at $3.99, with final costs based on the weight and size of your order. Shipping costs are calculated at checkout.

 

In some cases, your items may be shipped separately depending on the type of product and production times. While we strive to get everything to you as quickly as possible, please note that your order might arrive in multiple shipments. Don't worry—everything will be on its way to you! 


Question not answered? Reach out to our customer service team at info@printmyhorse.com